Returns

  • How do I return an article?

    You can return an article by using the return label provided by us which you will find in the box. You don't have to announce a return but we do ask to fill in the return form to make it easier to process.

    No return label in the box? Please contact us at webshop@mistralhome.com

  • Return period

    You have one month to return the articles.

  • Do I have to pay anything to return an article?

    Returns are free.

  • Are there any products that I can't return?

    We do not accept used products.

  • How is repayment made?

    Returns are processed as quickly as possible. The purchase amount will be refunded via the payment method chosen at the time of payment.
    Shipping costs are not refunded.