Orders over €50 will be delivered for free. For orders below €50, shipping costs are charged depending on the country of delivery:
The Netherlands: €4.95
Orders placed before 13u will be shipped the same day. Delivery time depends on the country of delivery:
Belgium: 1 - 3 working days
The Netherlands: 1 - 3 working days
France: 1 - 5 working days
Luxemburg: 1 - 3 working days
Germany: 1 - 5 working days
Spain: 1 - 5 working days
As soon as wel processed your order, you'll receive an email from Bpost with a track & trace link. You can start tracking when your order will arrive. Didn't receive an email? Make sure to check your spam folder?
If you are not at home to receive your package, Bpost will bring your package to a nearby pick-up point. You'll find a note in your mailbox with the location where you can pick-up your package. Normally you will also receive an email to let you know when your package is available for pick-up.
For orders outside of Belgium: Bpost will hand over the package to the local postal carrier.
Check the status of your package through the track & trace link. Your package could be waiting for you at a pick-up point.
When it says that the package is still on route, be patient, there could be some unforeseen delays.
When the status of your package hasn't changed for a couple of days, please contact us at firstname.lastname@example.org