Shipment and delivery

  • Do I pay shipping costs?

    Orders over €50 will be delivered for free. For orders below €50, shipping costs are charged depending on the country of delivery:
    Belgium: €3.95
    The Netherlands: €4.95
    France: €7.95
    Luxemburg: €4.95
    Germany: €6.95
    Spain: €13

  • What is the delivery time?

    Orders placed before 13u will be shipped the same day. Delivery time depends on the country of delivery:
    Belgium: 1 - 3 working days
    The Netherlands: 1 - 3 working days
    France: 1 - 5 working days
    Luxemburg: 1 - 3 working days
    Germany: 1 - 5 working days
    Spain: 1 - 5 working days

  • How do I know that my order is shipped?

    As soon as wel processed your order, you'll receive an email from Bpost with a track & trace link. You can start tracking when your order will arrive. Didn't receive an email? Make sure to check your spam folder?

  • Not at home during delivery?

    If you are not at home to receive your package, Bpost will bring your package to a nearby pick-up point. You'll find a note in your mailbox with the location where you can pick-up your package. Normally you will also receive an email to let you know when your package is available for pick-up.

    For orders outside of Belgium: Bpost will hand over the package to the local postal carrier.

  • The delivery time has passed but I didn't receive anything?

    Check the status of your package through the track & trace link. Your package could be waiting for you at a pick-up point.
    When it says that the package is still on route, be patient, there could be some unforeseen delays.

    When the status of your package hasn't changed for a couple of days, please contact us at webshop@mistralhome.com